Category Archives: Confrontation

STOP! with the “Look!” and “Listen!”

Try listening to the news or political interviews now days without hearing statements starting with “Look!” or “Listen!”  Not so long ago, such exclamations were rude and insulting.  In many contexts, they still are. Imagine a person being interviewed for … Continue reading

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How Well Do You Handle Your Choice Points in Conversation?

What were President Trump’s goals when he shared “highly classified” information with Russian officials?  It’s difficult to be sure.  We do know that what he said in the Oval Office resulted in a firestorm of criticism.  Was he “shooting from … Continue reading

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The Politics of Making People Feel Good

Given the contentiousness of the U.S. presidential race, you might wonder if politics has been turned on its head. Where is civility? Where is statesmanship? Why all this ringside excitement as if we’re looking forward to a fight? In The … Continue reading

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What To Say When a Conversation Turns Negative

That’s the subject of my Harvard Business Review blog to be published today (11 a.m. EST)  here. When studying for my doctorate, my research focused on how children deal with disruptions in conversation. We learn early, if we’re fortunate, how to … Continue reading

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One Lean In Tip Women/Graduates Should Reconsider

There is no such thing as a negotiation or conflict strategy good for all occasions.  To the extent that people can work collaboratively, there are several benefits.  Among them is the tendency for people to stick to a solution that … Continue reading

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“Is There Another Way To Say That?”

This is one of my favorite phrases, as my children will attest, for letting someone know that the way they’ve said something could be interpreted to their disadvantage.  Perhaps the person is in an irritable mood.  He or she snaps … Continue reading

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Handling Put-Downs at Work

I’ve been traveling the last few weeks, but back to home base.  My latest blog on Big Think takes a look at how to deal with put-downs.  Most of us drive home many days of each year thinking about what … Continue reading

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