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Monthly Archives: November 2010
Do You Have What It Takes To Confront?
In most organizations, leadership potential is inextricably tied to mastering confrontation. Take a look at this short video of Tim Andree, CEO of Dentsu America. Then ask yourself if you’ve learned enough about confrontation. Do you resort to the same … Continue reading
Posted in Confrontation, Leadership
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Comebacks for Leaders
Three of the primary characteristics of an effective leader are expertise, conviction and trustworthiness. How can any of these be conveyed without effective communication? They can’t. Continue reading
A Tip For Being 75% Responsible For How People Treat You
As you may have read in yesterday’s post on choice points, each comment or expression we make influences the options of people with whom we’re communicating. If we say, “How are you?” to someone and keep walking, she knows that … Continue reading
The Critical Issue of Choice Points
When conflict is nearly inevitable, choice points in an interaction become critical. Knowing how to identify choice points and direct the conversation away from confrontation is a valuable comebacks skill. Continue reading
Handling “Verbal Smackdowns”
Over at Anita Bruzzese’s site is an article she wrote for USA Today online. The cartoon and her story of her own family’s code word for those “wish-I’d-said” moments that Chris and I write about is well worth the read. … Continue reading
Comebacks for the President
When I mention that we’re at least 75% responsible for how people respond to us, that goes for presidents too. Where’s the passion? Continue reading
Customer Comebacks: When They Say It Can’t Be Done
When they tell you “There’s No Way,” they’re usually wrong. Often there’s a way around such situations. It’s a matter of learning the ropes. Continue reading
The Impact of Technology on Teens’ Self Images
What we see ourselves doing influences who we think we are. As young people rationalize what they write on social media, they formulate attitudes about themselves. Continue reading
More on Subtle Mentors and Not Being Predictable
Over at Huffpo “ohmercy” replied to my blog by suggesting that perhaps the president should wear a WWHD bracelet — What Would Hillary do?” I’m sure that didn’t please some people, but there is a good suggestion in there. I … Continue reading
Posted in Comebacks, Leadership
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