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Monthly Archives: January 2011
Comebacks Up Close — How to not be Predictable
This recent interview conducted by Jean Stafford describes a number of concepts in Comebacks at Work. Much of what you’ll hear involves doing the unexpected rather than being predictable. We are creatures of pattern and often react rather than respond. … Continue reading
What are Comebacks? Why do You Need To Have a Repertoire?
I’ve wondered at times lately whether the title of our new book throws people off. Comebacks are viewed by some as quips rather than what to say in difficult situations. The broader definition of comebacks includes long and short ways … Continue reading
Posted in Choice Points, Confrontation, Leadership
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NPR: Faith Middleton’s Review of Comebacks At Work
On December 23, Faith Middleton of NPR recommended Comebacks at Work. She said it’s “a book I love,” “a great, great, book,” “I learned so much from this book,” and “I’d recommend it for anyone” (offender or offendee and people … Continue reading
Posted in Bouquets & Brickbats
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Webinar on February 9 — Hope You’ll Join Us
I’ll be doing a webinar for UMASS on February 9 from noon to 1 P.M.. It’ll focus on the latest book, COMEBACKS AT WORK. Attached is the link. Looking forward to talking with you then. Kathleen
Posted in Upcoming
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