Tag Archives: comebacks

A Tip For Being 75% Responsible For How People Treat You

As you may have read in yesterday’s post on choice points, each comment or expression we make influences the options of people with whom we’re communicating.  If we say, “How are you?” to someone and keep walking, she knows that … Continue reading

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The Critical Issue of Choice Points

When conflict is nearly inevitable, choice points in an interaction become critical. Knowing how to identify choice points and direct the conversation away from confrontation is a valuable comebacks skill. Continue reading

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Handling “Verbal Smackdowns”

Over at Anita Bruzzese’s site is an article she wrote for USA Today online.  The cartoon and her story of her own family’s code word for those “wish-I’d-said” moments that Chris and I write about is well worth the read. … Continue reading

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Comebacks for the President

When I mention that we’re at least 75% responsible for how people respond to us, that goes for presidents too. Where’s the passion? Continue reading

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Customer Comebacks: When They Say It Can’t Be Done

When they tell you “There’s No Way,” they’re usually wrong. Often there’s a way around such situations. It’s a matter of learning the ropes. Continue reading

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A Look At Two Comeback Types On The R-List

For those who are often stumped when a comeback is needed, we developed the R-List. It’s ten ways of responding to people who put you on the spot.  Each begins with an “R” which helps remember them.  The list isn’t … Continue reading

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Got a Little Testy Today

I got a little testy today over at Huffington Post with the blog, “Could This Be ‘Learning On The Job’?”  But the president doesn’t seem to have a repertoire of comebacks for the kinds of bullies he deals with in … Continue reading

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