Category Archives: Choice Points

A Tip For Being 75% Responsible For How People Treat You

As you may have read in yesterday’s post on choice points, each comment or expression we make influences the options of people with whom we’re communicating.  If we say, “How are you?” to someone and keep walking, she knows that … Continue reading

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The Critical Issue of Choice Points

When conflict is nearly inevitable, choice points in an interaction become critical. Knowing how to identify choice points and direct the conversation away from confrontation is a valuable comebacks skill. Continue reading

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Customer Comebacks: When They Say It Can’t Be Done

When they tell you “There’s No Way,” they’re usually wrong. Often there’s a way around such situations. It’s a matter of learning the ropes. Continue reading

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The Impact of Technology on Teens’ Self Images

What we see ourselves doing influences who we think we are. As young people rationalize what they write on social media, they formulate attitudes about themselves. Continue reading

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