Crying at Work — The Topic That Keeps Coming Back

When you’ve been around for a while, especially studying communication and leadership, you know that the topic of crying at work isn’t about to go away any time soon.  It’s a form of emotional expression that worries women in particular because we know that leadership is generally associated with strength.  Many natural emotions, however, are associated with weakness.  Yet, emotionless leadership is an oxymoron.  If you don’t truly care about who and what you’re leading, enough to occasionally become emotional, then you’re likely not an effective leader.

In response to the question posed on the Linkedin Wholehearted Leadership site, I posted the following.  It’s short, but to the point.  An occasional cry is not the end of the world. There are other things we repeatedly do at work that can be more costly.  A few of them are mentioned here.  You’re welcome to stop by the “Categories” section in the right column of this site to locate discussions about others.

Emotional expression is natural, but there is a time and a place for everything and crying is no exception. If it happens rarely, hopefully with one colleague in the room who won’t interpret your expression as weakness, then it’s no worse than occasionally expressing most other emotions. Caution is important, though. Some people will interpret crying as weakness. The same can be said for letting people interrupt you on a regular basis, always letting public put-downs pass, never sharing your accomplishments because you think it’s bragging, taking on worthless projects, and a host of other ways we communicate that can be turned into signs of lacking leadership potential — especially for women. John Boehner, U.S. Speaker of the House, cries regularly. He is still Speaker. Betty Friedan, who changed so many women’s lives with her words, determination, and leadership of the modern woman’s movement, cried in my office one day. I thought more of her, not less. It happens. Sometimes for the better — physically, mentally and emotionally. Just watch who you let use it against you. If you must cry, do so alone or with someone you trust. 

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Connecticut Post Introduces Shadow Campus

Bridgeport (Born) Academic Makes Mystery Writer Debut

Bridgeport native and former Stratford High School teacher Kathleen Kelley Reardon has made her debut as a novelist with “Shadow Campus” (Blue Mustang Press, $14.95), about the mystery surrounding the attempted suicide of a young professor on the eve of attaining tenure.

The woman’s estranged brother travels from New England to Los Angeles for a reunion that leads to the reexaming of the childhood event that caused their split.

The book’s family is from Bridgeport and the brother character is a builder living in Ridgefield.

Reardon left Stratford High to earn her Ph.D, teach at the University of Connecticut and then at the University of Southern California. At the moment, she is on a leave from USC and living in Rhode Island.

Reardon has published 10 nonfiction books on communication, negotiation and politics. She is also a regular blogger for Huffington Post.

Reardon’s books have included, “They Don’t Get It, Do They? Communication in the Workplace — Closing the Gap Between Men and Women” and “Comebacks at Work: Using Conversation to Master Confrontation.”

In an email last week, Reardon told me that she thinks of her novel as the “House of Cards” of academia.

“… Laura Stepp, Pulitzer-prize winning journalist and author of `Unhooked,’ wrote to tell me she was `hooked from the beginning.’ Forbes called it a `masterful debut mystery’ and Christiane Amanpour is reading it,” the writer noted.

Reardon said she enjoyed writing “Shadow Campus” so much that she is working on two mystery sequels.

jmeyers@ctpost.com; Twitter: @joesview

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Click on “Artwork” Above to See Sampling of Recent Art

Oil inspired by the work of Richard Schmid

Oil inspired by a Cape Cod lecture by Richard Schmid

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Navigating This Blog (Also a few thoughts on insult vs. offense)

Thought I’d remind anyone coming by for the first time that categories of blog types are listed in the right column of this page.  If you’re looking for more on communication or suggestions specific to women, for example, you can click on relevant categories.  Thanks for stopping by.

Also, I’m posting here a response to a question about conflict from Linkedin.  It’s about the first step to take in just about any potential conflict situation and is an excerpt from The Secret Handshake:

Separating offense from insult is critical early on. People easily offend and are offended by others, especially under pressure. If you slip into a “give-as-good-as-you-get” posture each time someone accidentally offends you, life becomes like old Dodge City on a bad day. Offense is accidental, insult is purposeful. Until you know which one you’re dealing with, it’s premature to respond in kind. Why not check to see which of these occurred? “Did I hear you right?” or “I may have taken that in a way you hadn’t intended” can be helpful. This approach is a strategy of “giving people the opportunity to do the right thing.” If they didn’t mean to insult you, they have a chance to let you know.

(See more on “choice points” and “unwanted repetitive episodes in the category list to the right)

 

P.S. If you love mystery-thrillers or you know someone who does, check out Shadow Campus at the top right of this page or here.  Forbes called it a “masterful debut mystery” and Laura Stepp, Pulitizer-prize winning journalist and author of Unhooked, wrote to say she was “hooked from the beginning.”  Enjoy!

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In Journalism, There is Such a Thing as an Accurate Story

The blog below was posted today on Huffington Post.  While there are terrific programs on PBS, according to the Baltimore Sun, the size of NewHour’s audience was down from 2.5 million in 2005  to 1.5 million in October of 2013.  I wrote this blog to point out what has happened recently to undermine the quality of programming NewsHour is capable of offering.  PBS, after all, is supposed to provide more in-depth, quality coverage of newsworthy events than we get on the nightly network news.  They do so often and provide programs like “Moyers & Company.”  As a way of helping stem the tide of slippage from quality programming with credible sources, I wrote the following:

 

In Journalism, The is Such a Thing as an Accurate Story

Perhaps PBS is doing the best it can with only 12 percent of its revenue coming fromfederal funding, but I expected better — in some important respects — from its new team on NewsHour.

As a result of interference by billionaires and what appears to be a strategy for pleasing as many people as possible, “balance” has become a frequent substitute for accuracy. As any regular viewer of NewsHour can attest, the favored approach is to present “both sides” of a story without telling us the real story.

There is the general absence of attention to significant expertise in subject matters being covered. Titles of guests are usually excluded. They are referred to by their first and last names, repeatedly and awkwardly, throughout interviews. Decades of work that one guest has invested to become an expert in a given field are ignored so another view (often from a politically based “institute”) won’t be diminished.

One of the very few stations where there is any hope of learning what really happened in the “news” on a given day now hosts a myriad of mind-numbing point-and-counterpoint techniques that suggest balanced reportage while rarely providing viewers any information to determine which of the opinions or reports presented is more credible.

PBS journalists used to research, investigate and report. Some still do. That’s what has set them apart from lightweight network news shows. Their Supreme Court coverage is high level. Shields and Brooks present opinions in thoughtful, informative ways, reminding us that subjectivity when presented as such is not without merit. Margaret Warner is thorough and provides educated insight into disparate views — without ending her reports with a shallow and convoluted summary indicating how both sides of the issue consist of well-meaning people who are doing equally good things.

Don’t get me wrong; balance is not without its merits. Some point-and-counterpoint is fine. Balance is not, however, the same as objectivity or accuracy — although it makes a nice, easy, inexpensive stand-in for what might otherwise be a real, difficult, comparatively expensive attempt to report what is actually going on.

As if these bad habits weren’t enough, flaccid phrases add insult to injury. “Some people say…” “It’s been said…” “People think…” “One study says…” are common on network news. These and others should be banned from PBS — and from any self-respecting televised or radio news show. Who are “some people”? Why should we care what “some people” say? How do we know whether what “some people” say is the real “buzz” or merely a poor excuse for actually researching a topic? It’s an abominable habit that insults audiences and contributes to the dumbing down of America. Pay some more investigative journalists and let’s get to the bottom of things.

If PBS were to become more serious about accuracy, Sesame Street characters could regularly ask, “Who are the ‘some people’ who supposedly said that?” and “Which people by name think that?” Kermit or Elmo would be great at this. It would go a long way toward preventing another entire generation from growing up failing to question the veracity of what they’re being told.

A lot more reporters asking similar, probing questions might begin to return lost but much-needed integrity to electronic journalism and more honesty to our homes. We might actually go to bed some nights knowing what really happened that day rather than having our minds full of drivel “some people” were invited to waste everyone’s time telling us.

Kathleen also blogs about persuasion and politics at work here. Her latest book and debut novel is the mystery-thriller Shadow Campus.

 

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Shadow Campus: The “House of Cards” of Academia

Forbes described it as a “masterful debut mystery.”  Pulitzer-prize winning journalist and author of Unhooked, wrote she was “hooked from the beginning.”  Christiane Amanpour singled it out as one of the few fiction books she plans to find time to read.  An “addictive novel” and a “page-turner” are two of the other phrases often used to describe this debut novel.  “Couldn’t put it down” is how so many have responded.  To put the story into perspective, Shadow Campus is the “House of Cards” of Academia where what you hardly believe could happen actually does.  Its characters play out good against evil with the depths of the latter being greater than any college students venturing on campus for an education could possibly conceive.  If you haven’t read it yet, now may be the time. http://amzn.to/14GZYTn

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The Politics of Academia — The Life of an Adjunct Professor

Tonight on PBS Newshour the story of a California adjunct professor, Arik Greenberg, will be discussed.  Also, here is the story posted on the Newshour website and an excerpt:

Adjunct professors now make up half of all college faculties, and 76 percent of instructional positions are filled on a contingent basis, according to the American Association of University Professors’ annual report on the “economic status of the profession.” There’s no starker way to consider adjuncts’ economic status than to hear that they’re paid an average of $2,000-$3,000 per class, with few to no benefits. At SUNY New Paltz, for example, between 1979 and 2008, adjunct pay has fallen 49 percent, while salaries for college presidents have increased 35 percent. The plight of adjuncts — what we’re calling “adjunctivitis” — is the subject on our upcoming Making Sense report.

In Shadow Campus, my debut novel after 9 nonfiction books mostly on workplace politics, one of the lead characters is an adjunct professor. The way he is treated, the feeling of being a second class citizen, low pay despite total commitment to his students are part of the political climate of academia all too familiar to many of our most talented teachers.

Shadow Campus is also a story of a young female professor’s contentious bid for tenure at a university where the emphasis is on “fit” rather than competence.  Her unwillingness to accept this, like Arik’s real-life refusal to accept his plight of “adjunctivitis,” launches a set of events leading to her near demise.  For Meg Doherty the issue, like being an adjunct, is being a woman for whom “fit” is a difficult criteria to define.  It’s fiction with a dose of reality at its core — an insider’s look at the underside of politics — not just in academia but where so many of us work.

I created the character, Rashid because I have worked with so many excellent adjunct professors. They are often better teachers than tenure track faculty. It’s important that colleges and universities reward skill and dedication, provide insurance benefits and pay salaries that reflect quality non-tenure track faculty work. Research would not be possible without the excellent teachers who build university reputations and also make it possible for those who pursue the publication/research route to have the time needed to do so http://amzn.to/19YI7Zc

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How Many More Tragedies Before We Address Serious Mental Illness?

(This blog was posted today at Huffington Post.  It’s amazing how little most of us know about mental illness.  Until it hits our families, and from the statistics the likelihood is reasonably high, we turn the other way.  Perhaps that’s natural.  We can’t worry all the time about every illness we read about.  Even as a professor of preventive medicine for part of my career, I had a lot to learn about mental illnesses.  It’s worth taking some time, even if your life has not been touched by any form, to learn more about mental health issues and to perhaps find it in your hearts to help others living with them everyday, to support families struggling to find the best solutions, to recognize onset in someone you love earlier than you might otherwise, or to consider it part of your challenge to bring about change.)

Ask Virginia State Senator Creigh Deedsabout his son Austin. He’ll tell you of a “beautiful child” who was “full of love.” Yet Austin (Gus), age 24, stabbed his father multiple times before taking his own life. “Whatever illness took him was so contrary to his nature,” Deeds told CNN.

Onset of serious mental illness in late teens and early twenties is very common and often shocking to the families that experience it. The medical community knows this; researchers know this; millions of families know this and yet we wait for the topic to find its time while millions try to cope. Surely we can do better.

Over 13.5 million adults in the United States suffer from serious mental illnesses, such as schizophrenia, major depression and bi-polar disorder. Approximately 20% of American youth between 13 and 18 years of age experience severe mental illness in a given year, 2.6 million people live with schizophrenia and 6.1 million with bi-polar disorder. The problem is worldwide. Then there are the families who often suffer in silence under a heavy cloud of stigma and fear.

Recent research indicates the rate of medication noncompliance for serious mental illness is upwards of 74 percent soon after initiation, especially among patients withschizophrenia. University of Pennsylvania research indicates that if schizophrenia patients prematurely discontinue the first prescription of antipsychotic medication, then the chances are reduced of them sticking to a medication regimen later.

Of course, many people take medication as prescribed and do well. These are not the patients Xavior Amador, Ph.D., writes about in I Am Not Sick. I Don’t Need Help. Amador describes a neurological condition called anosognosia that prevents many patients with serious mental illness from believing they are ill. He argues that it is not stubbornness or denial in the more common sense that keeps these patients from taking medication. In their heart of hearts, they believe that they are not ill. Rejection of illness is essentially a symptom of their illness.

It would be immoral to allow someone in insulin shock to go untreated. Why is it that we insist on letting people who are so sick that they don’t know they’re sick go untreated? Yet that is what we do in civilized countries around the world. We tell ourselves that if a mentally ill person thinks he is well and doesn’t at the moment appear to present a danger to himself or others, no matter how delusional or fractured his or her grasp on reality, it’s okay to let conditions get worse. If drugs are involved, especially accompanying symptoms like delusions and medicine noncompliance, research indicates that the chances of violence are significantly increased.

Try to get help under these circumstances for someone you love: It’s a nightmare. “Has he threatened to kill himself?” and “Has he threatened to harm someone else?” are two questions to expect. Yet patients who have been hospitalized before after discontinuing medication for serious psychotic disorders, whose conditions deteriorate in predictable ways, especially ones who have become violent, shouldn’t be required to express an explicit threat to self or others before being admitted to a hospital for treatment. It defies common sense to ignore a patient’s history. No wonder so many mentally ill people are homeless or in jail. Such negligence would be grounds for malpractice with other diseases.

Deeds, who is working to help mental health patients and families, puts it this way: “When…it’s been determined that that person is in crisis and needs service, there should not be a possibility that they are streeted.” He added, “That person should receive the treatment they need. It’s absolutely essential.”

As if that struggle isn’t enough for families to deal with, try to find post-hospital assisted living for a stabilized patient when support is needed. Finding such support is an endless nightmare for families and often prohibitively expensive.

Legal efforts at mental health parity with other illnesses and insurance coverage are steps in the right direction. We need more understanding of serious mental illness, greater awareness of its prevalence and a system of hospitalization and after care that does not have as a prerequisite expressed threat to someone’s life. As a society, we need to do the hard work of sorting out what constitutes a pattern of worsening mental health.

It’s time to stop passing the buck. Let’s do the math. The data are in. Look at the statistics. Look at the families in pain struggling to find help. The buck stops at our front doors. It’s time to get up off the cushy sofa of willful neglect and answer the door.

@kathreardon

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Setback in Harvard Business School Progress For Women – But Let’s Give Some Credit Where It’s Due

Harvard Business School is making progress toward the advancement of women before and after they graduate from this prestigious school.  Dean Nitin Nohria has made it his business to improve conditions at HBS by doing the following:

Shortly after becoming dean in 2010, he named the first woman in the school’s history as the head of Harvard’s flagship MBA program.

He closed the school’s embarrassingly large performance gap in which men routinely received the lion’s share of academic honors at graduation. (Though women accounted for 36% of Harvard’s Class of 2009, only 11% of the school’s Baker Scholars — the top 5% of the graduating class — were female. A record 38% of last year’s honors went to women.)

He tackled issues of sexual harassment on campus by getting student leaders to address them head on and making gender roles an open issue for discussion among students.

He increased MBA enrollment of women to record levels — 41% of the Class of 2015.

He invested in an extraordinary celebration of women for the school’s 50th anniversary ofadmitting women to its two-year MBA program in 1963 with eight students.

And now he is promising to more than double the number of case studies with women as role models and leaders.

Dean Nohria even apologized for the way Harvard Business School has treated women over the years by acknowledging that women there have often felt disrespected.  His intention is to continue to change this and so he said: “The school owed you better, and I promise it will be better.”

Unfortunately, doubling of the number of case studies with women as role models and leaders only brings the total to 20% of the case studies students will be reading.  Since Harvard case studies are used extensively at business schools around the world (80%), this decision reverberates.  Had he promised that as of next year the number of case studies with women in significant roles will be 20% as opposed to 9%, rather than aiming to reach 20% in five years time, the response would have been somewhat more positive.

Dean Nohria’s intentions are positive.  With Harvard Business School classes boasting 41% women now, it’s time, however, to make sure teaching materials reflect the changing times.  Years ago, I wrote “The Memo Every Woman Keeps In Her Desk” — a Harvard Business Review reprint bestseller still relevant today.  It was about the subtle and not so subtle exclusionary practices of an organization and a young woman’s quandary about sending a memo about those to her CEO.  By now such case studies should be antiques.  They aren’t.  Times have not changed sufficiently and we can hardly expect that they will any time soon unless women are represented in teaching materials at business schools in accordance with their class numbers.

Dean Nohria deserves credit.  But until case studies reflect the increasing presence of women entering the pipeline to the top of organizations and, to some extent, the struggles they face emerging from that pipeline to senior positions, things will remain woefully the same.  It’s time for Harvard to get busy writing cases in which women are senior executives.  Until then, business schools may need to drop that 80% reliance on Harvard cases by developing some of their own.

@kathreardon

 

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Questions Women Need To Ask About Politics At Work

This morning I was reminded by a tweet from Nantucket blACKbook that some things you need to be a bear about repeating.  When it comes to women knowing more about politics at work, that’s definitely the case.  So, my thanks for that reminder.

Below is a re- blog from December that I hope you’ll read and share with women.  We need to know more about politics at work.  I’ve spent years learning the hard way and by studying this subject and I’d like all women to benefit from the experience.  You’re never too young or too old to get a handle on the political culture where you work.

Nantucket blACKbook
@ACKblACKbook

1 of the best articles I’ve ever read. Ask better questions. Get better relationships bit.ly/1jEeBwm ~ @HuffingtonPost @kathreardon

Are We Asking The Right Questions About Women’s Advancement At Work?

The Sunday New York Times front-page story “Wall Street Mothers, Stay-Home Fathers” is a look at how women can make it to the top by engaging in an increasingly popular form of “marrying well” — having a stay-at-home husband.

An interesting article, it nonetheless points to yet another avenue women may take to get ahead that is nearly impossible to find. Where does one look for a spouse who aspires to stay at home with the children? Sure, they’re out there. But is this a viable path for women wishing to reach the top? Or is it another intriguing, rare-as-hen’s-teeth option that opens doors for a very few?

The NYT article is about wealthy women of Wall Street and so it was not intended to be representative of the majority of women working in corporate America. How couples work out “who buys the wife’s jewelry when she makes upward of a million dollars a year and the husband earns little or nothing” is interesting. But it’s difficult to feel too sorry for their dilemma. Similarly, when the husband won’t or can’t host parties for his wife’s clients, limiting as that might be, it’s hardly an unsolvable problem when you’re bringing home a bundle of money each week.

Women need solutions that can actually be applied if they are to advance in organizations dominated by men. Those come from good questions about the inner workings of such organizations. Women need to learn what makes organizations tick and that usually means politics. Yet, as a rule, women come late to taking an interest in and understanding politics.

The dearth of female mentors is one reason. Another is the tendency for women to be mentored by men when they’re “cute-and-little” and a threat to no one. They become comfortable with this, often thinking those feminists had it wrong. When they start going for the big jobs, however, competing against often similarly competent males, they often find advice is not so readily available.

By the time most women reach the point where promoting them to senior levels means not promoting a man, they have offended someone. Who hasn’t by then? Wells are easily poisoned with comments like, “She’s brilliant and everyone loves her, but is she a good fit?” When women don’t know this sort of seemingly nebulous way of judging them is in the works, they are blindsided.

Political purists don’t survive in highly and pathologically political organizations. You have to be on your toes, know what goes on behind the scenes, read the tealeaves, and position yourself for promotion by establishing as irrefutable a case as possible. You need to find comfort with power and learn how it’s obtained and used by those who get ahead.

That’s a tall order. But it’s not as tough as finding a future spouse, or converting a current one, who’ll stay at home with the kids when you need to fight the good fight at work. It’s one way forward on Wall Street, but it’s not the solution to women’s low representation at high levels and lower salaries across the board.

Front-page articles like the one by Jodi Kantor and Jessica Silver-Greenberg in The New York Times are important to the goal of discussing and grappling with why women lag behind their male peers in so many fields. But when the rubber hits the road, what women need to do for starters aside from make themselves valuable, if not in some way indispensable, is to know why highly competent women who came before them didn’t make it to the top and why others did.

You have to ask yourself if you’re in an organization where your preferred style of politics is suited to the prevailing one and whether you’re willing and able to adapt. Are you where what you have to offer adds value, where what you have to say is heard, and where your management/leadership skills have been duly noted?

If the answer is “no” to any of these questions, then the task before you is not to find a stay-at-home spouse to care for the kids, although a possible asset, it’s to begin teaching yourself more about politics and to stay far away from full-fledged “leaning in” until you’re sure where you are is where you’re likely to thrive.

(More by clicking on the category “Tutorials for Women” in the right column of this page) and @kathreardon

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