A Lesson or Two From the Presidential Debate

Over at Huffington Post today I blogged about the first Presidential debate of 2012.  There’s a general sense that Governor Romney won.  And if you’re looking for a winner, that may be the case.  He surely did on style and passion — two important ingredients.

From President Obama’s performance comes a reminder that it’s important to consider the ordering of your best arguments and timing of your passion in any persuasive encounter.  Do I put my best stuff first or last?  Do I dazzle them at the outset and hope to hold them throughout or work up to the best and leave them wanting more?  The answer is rarely an easy one.  And it appeared last night that the president decided to hold back — stay calm — provide good arguments but refrain from ruffling any feathers or going for home runs.  Was it a good decision?  Only time will tell.  It may have lost him some early voters.  But at least he didn’t deliver his best only to go downhill during the next two debates.  I suppose it could happen, but he is more likely to get better.

Had I been advising, and now especially with hindsight as an advantage, I would have preferred some especially strong moments.  When an opponent or even a colleague goes after you and much is on the line, as we write about it Comebacks at Work, you have to level the playing field with responses that make him/her think twice about doing that next time.  The president was, well, presidential.  That’s admirable and taking the debate in the opposite direction wouldn’t have been good.  He could have, however, said in no uncertain terms that the governor was wrong when he was wrong and why being so is damaging to the American people.  He could have said, “Now, I’m not going to let you get away with that one” or “I let x and y pass, but what you just said is going too far.”

The president had a couple of those moments.  When he asked whether Romney is keeping all his plans secret “because they’re too good,” because “somehow middle-class families are going to benefit too much from them,” he was giving us some of his best.  A few more of those comebacks and the results would have been quite different.

Standing up for yourself and the people you represent is rarely easy.  But there are ways to say “That’s enough” and even “Did I hear you right?”  The president could use a few of those next time around.

Posted in Comebacks, Politics | Leave a comment

Getting Too Wrapped Up in Negativity

I recently wrote back to a “ponderer” who shared with me some issues that would surely be difficult to remove from anyone’s mind.  It just so happens that this week I’d been thinking about how much our comebacks are influenced by our emotional states at the times when we use them.  You know how it is, I’m sure.  Some days you can take on the world. Things people say roll off and you rise above them.  At other times, even small slights seem like huge insults.  Perhaps you didn’t sleep well the night before.  Or it may be that you’ve had too much going on in your life and one more negative comment or event is more than you can take.  All the more reason to consider timing.  Some moments in time or even days are just not right for responding to people who’ve caused you upset.  Whenever possible, try to wait for one of those better days.  Once negativity takes over your brain, it can wreak havoc on effective comebacks. It’s difficult to use those “choice points” in productive ways as we’ve discussed on this site.  And URPs (unwanted repetitive episodes) can take over.

Step back at times like these.  Take a deep breath.  Go buy an ice cream or take a few minutes to think about the things that are going well.  There are probably several.  Give more time to them. Call a good friend.  Or, as one of my good friends recommends, “Play the Rolling Stones REALLY loud and dance.

Find other ways to get where you want to go if the person causing you upset is between you and your goal. Clear your brain.  Be good to yourself.  And leave for another day that which can’t be productively and positively addressed today.

Posted in Comebacks, Confrontation, Emotional Comebacks | 2 Comments

Are You a Sucker?

Well, that’s not a nice way to start a blog!  But you may feel better to know that most of us are suckers — at least at one time or another.  And, it’s getting more common because we are bombarded with so many messages each day and because far too many of us have not learned to protect ourselves from the deceptive ones.

I wrote about this today over at Huffington Post.  Super PAC ads are supposedly going to steal the election in November.  Well, not if those of us using our brains have something to say about it.  Whether the Supreme Court in all it’s questionable wisdom wants to make citizens out of corporations and damage democracy in the process, does not mean we need to be left squirming like defenseless as lambs.  We can become skeptical.

We’re only suckers if we allow ourselves to become predictable.  If we fall into habits of hearing and reading information that don’t include questioning sources and challenging veracity, we become suckers.  So often in conversation we hear people react to what was said before questioning why it was said, by whom, for what reason, and what we might do to respond.  It’s so easy to become victimized in communication merely by neglecting to note that communication is like chess — every move you make limits or expands the options of the other person.  You have to make your moves count.  If you don’t pause to reflect, to consider the other person’s motives and comeback options, you’re in a pattern and you’re making yourself predictable.  As I’ve written before, once you’re predictable you’re also easily managed.

If you’re still reading this, you’re probably not a sucker.  Or if you think you are, there’s time to change.  It’s a matter of taking responsibility for your own patterns — assessing how you take in information and whether you react quickly or respond intelligently.  I’ve written at length in my books about the difference between these approaches.  There are ways to become a responsible communicator — someone who doesn’t let conversations just happen.  You learn to identify choice points in conversations, which you can read about on this site, and begin to use them to change the direction of interactions going awry.  Once you learn how to do this, you’ll do it for advertisements and other modes of persuasion that are not in your best interests.  Once you raise your level of consciousness to how others manipulate or manage you, it’s not likely to happen nearly as often.

Posted in Uncategorized | Leave a comment

Being Less Sensitive to Slights

There as so many sources of information about ourselves that some days can feel like a battle against incoming arrows of insult.  In some workplaces and schools, putting others down is just part of the culture. This can become overwhelming — putting the recipient on the defensive.

There are lots of comebacks for such situations, but to use them you first have to get yourself into a less defensive mindset.  Consider that the people who insult others, even in fun, are saying more about themselves than about you.  If the slights are coming from all around you, then you’re likely in a work culture that is highly political or even pathological.  I’ve written about this in The Secret Handshake and It’s All Politics and on this site.  And about ways to handle those kinds of cultures.

But some of it may be you.  It takes two people to make a slight work. “Is that all you have today?” is a short way to tell the inflictor that you have his number, so to speak.  “You must have been up all night thinking of that one” is another useful phrase.  Of course, you may want to start delivering these when it’s just the two of you.  Suddenly slamming him or her in public is only necessary if your credibility is in jeopardy.  Even then, you can start with a look of exasperation followed by, “Let’s get some work done.”

There are many ways to deal with slights.  But the effective ones begin with a mindset that is not defensive.  You can decide to let some slights slide, but when they sting, you need to have a comeback.  Try looking at the person just a little longer than you normally would.  Suggest he get some new material, give her as good as you got one time and then ask if she wants to make a habit of that kind of exchange.  These are just a few thoughts.  We’ll be back with more.

Posted in Bullying, Comebacks | Leave a comment

False Assumptions Keeping the Stay-At-Home Mom Debate Alive

In response to my Huffington Post blog yesterday, “Stay-At-Home Mom is a Political Misnomer,” the response below was posted.  It’s among the more reasoned responses I’ve read and so I thought I’d share it.  There are too many false and ludicrous assumptions being made about women who work for pay outside the home and those who work at home.  Men don’t have to go through this every five or so years.  A useful comeback to any put-down about whether we work outside the home for pay or not should be that most of us are doing the best we can with what life presents.  Choices with regard to raising children are often difficult.

From Huffington Post, April 16, blogger sierraseven:

One of the most frustrating and truly offensive lines of commentary that this issue has stirred up (again) is the smug assertion from both men and women that “we decided to forego luxuries so that we didn’t need a two-paycheck income”.

The assumption that the only reason to have both parents working is in order to afford a second car, a vacation home, a boat, or other luxuries is an insult to the millions of two-paycheck families who are barely making it even WITH two paychecks.

Not to mention the myriad of reasons why both must work: maybe one parent runs a small business or is self-employed, and the family needs the medical insurance provided by the other parent’s job. If they have a child who needs extra medical care, this could be a huge reason not to be able to quit working outside the home.

And of course single parents – but the conservatives just don’t like that idea in the first place, do they?

If you and your family have found a way to live on one paycheck, good for you. But stop implying that those who can’t are in it for “luxuries”.

And it’s also ridiculous to assume that women who decide not to work outside their homes are necessarily wealthy.  Life is complex.  There is room for many ways of living it.  And there are no guarantees that one way is superior to all the others.

Posted in Uncategorized | Leave a comment

Stay-At-Home Mom Fiasco

As I wrote over at Huffington Post today, there is no such thing as a stay-at-home mom or dad. We all work one way or another whether for pay or not.  This label keeps rearing its ugly head every so many years when politicians run out of more intelligent ways to attract the female vote.  They essentially attempt to divide us.  And often a good many of us fall for it.

This brings us to what each of us says when we’re asked:  “So what do you do?”  It’s a choice point, the kind I’ve written about in Comebacks and my other books.  You get to decide whether to emphasize your for-pay work or your not-for-pay work.  Both define you to some extent. Neither is necessarily more important or more reflective of who you are.  I’ve only been painting for six years but I’ve been a professor and author for much longer.  I have raised three children now in college and working and that job goes on for a while.  But who am I really?  Hmmm.

How we define ourselves is up to us.  At an art gallery show last week, my friend who is an extraordinary artist introduced me to other artists as one of them.  “This is my friend, Kathleen.  She’s an artist.”  Well, to be honest, I’m still getting used to that word associated with me.  But I didn’t say, “Oh no.  I’m actually a professor.”  Why bother?  That would have been inconsiderate.

In fact, why can’t we be many things?  With some people we’re good friends.  With others we’re defined by our education or what we’re doing at the time — whether raising children, volunteering, working in the traditional sense, or taking a break from it all.

Labels are so easy to impose on people.  We should decide what we want others to learn about ourselves.  Then decide what to say.  Have some fun with it.  If they move on to meet other “more important” people, so be it.  You don’t need people like that as friends anyway!

Posted in Uncategorized | 2 Comments

Rush Limbaugh’s Verbal Camouflage “Apology” Not An Apology At All

What is a sincere apology?  We’ve all received them.  We’ve all given them.  The real ones are sincere in word and expression.  When “I’m sorry” is accompanied by a defensive speech, it is not an apology.  Tagging on those words to the end of a diatribe about why I was right is not an apology. “I’m sorry if I said something wrong” is not an apology either. And neither is being sorry for “word choices” as Limbaugh claims he is for referring to Georgetown University law student Sandra Fluke as a “slut” and a “prostitute.”

The greater the insult, the more important it is for an apology to be sincere.  Otherwise, it’s just verbal camouflage.  It’s used to smooth things over rather than set them right. The underlying problem or mindset is ignored — in this case disdain for women who disagree, who defend birth control, and who believe they and their doctors should determine what’s best for their health.  A sincere apology expresses regret and takes responsibility for the thoughts and actions that led to offense.

Limbaugh’s so-called “apology” is no more than an attempt to stop his show from bleeding advertisers.  He regrets losing them.  Nothing else.  He’s a bully who has far too many politicians eating out of his hand with no regard for the cost to this country and women in particular.

Posted in Bullying, Confrontation | Leave a comment

What if Someone Steals Your Idea?

This happens often in business.  And in politics.  It is also facilitated now in the media where phrases like “some people say” and a general disregard for the source of an idea is making it nearly impossible to judge its worth.  “Some people” can say anything.  It’s not only lazy by any respectable journalistic standard to use this kind of phrase, it enables the lifting of ideas without having to give credit.  In short, we live in an era where connecting an idea to its source is a responsibility far too often bypassed.

If you let the stealing of your ideas pass, you invite people to do it whenever they please. There may be times when retrieving stolen ideas is not worth the effort.  But when big stakes are involved or letting it pass makes you look weak, it’s important to know what to say.  If, for example, you bring up an idea in a meeting and ten minutes later another person introduces it as if you never said a word, here are a few possible responses:

“Hey, Tom.  That was my idea.  What you added was good, but I’m taking it back to elaborate further.”

“When I proposed that plan, I had something different in mind.  So let me just say ….”

“I’m taking that idea back.  You guys are butchering it.”

“I’m delighted that you’re so enthused about that idea.  When I mentioned it ten minutes ago, I wasn’t of your view.  This is great.”

“Why does that idea seem so familiar?”

These responses are not making a scene or credit grabbing.  But if you can’t bring yourself to directly deal with the lifting of your idea you might say, “Credit grabbing aside, when I introduced that idea I was going in a somewhat different direction with it.  I’ll explain.”  Or, “Not to dismiss your obvious contribution, but that idea is exactly what I was talking about ten minutes ago.  So, obviously I’m sold.”

Play with these responses.  Consider which ones like them work best for you and in the culture of your office.  Don’t do this too often.  But do so when it counts.  It’s better to get someone’s back up a bit than to send the message that any good idea you have is up for grabs.

Posted in Uncategorized | Leave a comment

When Pondering Goes Too Far

Many of us are ponderers.  We take what someone said or a passing facial expression and dwell on it for hours if not days.  There’s much to be said for pondering.  It can lead to decisions that work — that have been tested in the far reaches of our minds while asleep and awake.  But when does pondering become dysfunctional?  When is it that thinking about how your boss, partner, friend, spouse, or child looked at you does more harm than good?

It’s not an easy question to answer.  But let’s give it a try.  Years ago I was fortunate to meet Bernie Siegel, then professor of surgery at Yale and later to become through his books and lectures a guru of healthy living.  I was 32 years old, recently diagnosed with breast cancer that had been misdiagnosed for one and one-half years.  It had spread.  My career careening upward was now, it seemed, spiraling down.  I was engaged.  There were few support groups for cancer patients.  My oncologist sensed I might benefit from spending some time with Bernie.  To this day I still use his meditation tapes.  But this is what Bernie taught me that is relevant to pondering.  He asked me what was bothering me the most.  Among the three things pressing on my mind was that a few people I’d considered friends had dropped out of my life.  I wasn’t hearing from them.  “Call them,” Bernie said.  I looked at him with puzzlement.  “Why should I call them?”  I asked.  “Aren’t they supposed to call me?”  “Yes,” he said.  “But they aren’t.”  And who is suffering most from that he queried?  Who had the most to lose spending what Bernie described as invaluable energy for fighting cancer on an issue that could be resolved one way or the other.  If they are delighted you called, relieved, and sorry because they simply didn’t know what to say, you have your answer he told me. You’ll have done them a favor. If, however, they cannot bear to deal with cancer, then you have that answer.  In either case, you then move on.  “You need your brain to fight cancer,” he told me.  I was using valuable mental space on negative thoughts.

The first person I called was so relieved that she cried.  The second person could not bring himself to deal with cancer.  He expressed his concern, but he was not going to be in my life.  There was a twinge, but the guesswork was over.  I could move on.  And I did.

There’s a point at which pondering begins to take a toll.  It distracts us from what really matters in life.  It can sap energy and even lead to illness.  Isn’t it better to either take another Bernie recommendation and just imagine that person on a cloud and float him or her out of your life (even if temporarily) or ask whether what you heard or saw is indeed what that person meant?  You may not get a straight answer, but you will get it off your chest.  If you’re ready to take a disappointing answer as a learning experience, you’ll benefit in any case.

So ponder on regarding where you’ll spend your vacation this year.  But don’t ponder long about what someone said or did.  If it’s sapping energy you could use for more important and pleasurable things in life, address it or forget it.  Get out your comeback repertoire and be ready with “I’m glad I asked” no matter what the outcome.  After all, it won’t be on your mind anymore and you’ll have made room in your mind for healthful, positive endeavors.

Posted in Comebacks, Emotional Comebacks | 3 Comments

What to Say When You’re Out of Work

There’s no doubt that for many people being without a job is like being without a part of yourself.  It can be a very difficult period of time.  For many, it’s a reason to avoid social events. And yet, when you don’t have a job is exactly when you should be with other people — for company, a few good laughs, support and possible connections.

So, vital to this period of time are things you can say about yourself.  “I’m taking a gap year” is one way to make light of the situation.  “I’m evaluating my options” is another comeback of this nature to the question “What do you do?”  Also important, however, is thinking about what you do and who you perceive yourself to be.  A job, even a career, is only a part of any person’s self-concept.  Are you a parent?  If so, that’s part of what you do.  Do you decorate your home, sing in a choir, dabble in the arts, take courses or play an instrument?  When people ask, “What do you do?” why not mention your creative side, how you’re engaged in developing some aspect? Why should that be any less important than a “real” job?  Perhaps you’re working on translating your creative passion into a way of making a living.  If so, you’re an entrepreneur. Why not say so?

A good part of who we are can be what others think of us.  But it can also be what we decide to think of ourselves.  Do you volunteer?  Then you have a job.  Do you cook, sew, build, repair/restore old cars, or quilt?  Are you trying your hand at calligraphy or photography?  Are you looking into teaching, a literacy program at the library or, like a friend of ours who is 63 and in his second year of nursing school, are you engaged in an entirely new venture?  That’s exciting.  Maybe you’re busy finding the job of your dreams and you finally have the time to do so.

The next time you’re asked what you do, give yourself some credit.  You deserve it. The value of any kind of work is in the eyes of the beholder.  Sure, it’s great to be able to tell people at a party that you’re an astronaut.  But there are few of those.  Most jobs and activities are as good as you decide to make them.  If someone doesn’t think you’re worth his or her time because you don’t have a job with “caché,” then he or she isn’t worth your time.  It’s as simple as that.

Posted in Comebacks, Holiday Conflicts | 1 Comment